Question 1

Do I need to give ReplyCircuit access to my inbox?

Accepted Answer

No. You get a private processing address and either use it as the reply-to on campaigns or add a forwarding rule for auto-replies. We never sign in to your inbox.

Question 2

Will it change my CRM without asking?

Accepted Answer

Not until you tell it to. Every reply type starts in suggest mode, where the change sits in a review queue. You switch a type to automatic once you trust the accuracy.

Question 3

What happens at the end of the trial?

Accepted Answer

The trial runs 14 days. To get value from it you should connect HubSpot and process real replies — a trial that never reaches the aha moment is useless to both of us.

Question 4

Do we need HubSpot Sales Enterprise?

Accepted Answer

Only for sequence control. Pausing and resuming sequences needs a HubSpot Sales Pro or Enterprise seat on the account that connects. Everything else — contact cleanup, opt-outs, deal notes, signature capture and timeline notes — works on any HubSpot plan with CRM access. If a permission is missing, that one action switches off and the rest keeps running.

Question 5

Will you overwrite data we already have in HubSpot?

Accepted Answer

No. Details we read from an email signature only fill fields that are blank, so an existing job title or phone number is left alone. If you would rather trust the signature, there is a single switch that allows overwrites.

Question 6

Do you work with agencies?

Accepted Answer

Yes. The Agency plan covers multiple client portals and white-label CRM health reports, with 20% recurring commission for HubSpot partners.

Question 7

What happens if I go over my monthly messages?

Accepted Answer

Nothing breaks. We keep processing your replies and flag that you're over — you can upgrade when it makes sense, buy a top-up pack in Settings → Billing to keep going now, or let the counter reset on your next billing date. No surprise shutoff, no per-message overage bill.

Question 8

How do I cancel?

Accepted Answer

One click in settings. No email to support, no retention call, no dark patterns. Everything already written to HubSpot stays exactly as it is — we never touch your data on the way out.

Reply reading	Every reply read and understood, not just counted.
Contacts	Departures, replacements and opt-outs fixed in HubSpot the same minute.
Sequences	Out-of-office handled: return date saved, follow-up booked for the day they're back.Sequences need a HubSpot Sales Pro or Enterprise seat. Everything else works without one.
Deals	Replies land on the deal they belong to, not just the contact.Needs deal access on the HubSpot account that connects.
Signature capture	Job titles and mobile numbers hiding in signatures, saved to the contact.
Notes with the real email	Every note carries the original reply, so nobody has to take our word for it.
Review queue	See the reply and the proposed change side by side, then approve.
Automation rules	Turn automation on one action at a time, at your pace.
Audit log & value dashboard	A record of every change, and proof of what it was worth.

Pay for processed messages. Get a cleaner CRM.

Included on every plan

Questions, answered.

Your next reply could clean up your CRM.