Question 1

What does ReplyCircuit actually do?

Accepted Answer

It reads the replies your outbound email gets and updates HubSpot for you. It spots out-of-office notices, bounces, unsubscribe requests, objections, referrals, 'not right now' and genuine hand-raises — then fixes the contact, catches the live sequence so you can pause it, logs the reply on the deal, captures signature details, and keeps the original email on the timeline.

Question 2

How is this different from HubSpot sequences?

Accepted Answer

Sequences send email. ReplyCircuit reads what comes back. HubSpot will tell you a reply arrived; it will not tell you the reply was an auto-responder naming a replacement contact, and it will not update the record for you.

Question 3

Will it change my CRM without asking?

Accepted Answer

No. Every reply type starts in suggest mode, where the proposed change waits in a review queue with the reply beside it. You switch a type to automatic only once you trust its accuracy, one type at a time, and you can switch it back.

Question 4

What happens when it gets something wrong?

Accepted Answer

In suggest mode you simply decline it and nothing is written. In automatic mode the action appears in the audit log with the reply that caused it, so you can see what happened and reverse it in HubSpot.

Question 5

Do I need Gmail or Outlook filters before forwarding?

Accepted Answer

No. Forward everything. ReplyCircuit only answers mail that answers you: newsletters, adverts and alerts go to Other mail — never deleted, never read by AI, and cleared after 30 days. Senders set aside three times are ignored automatically.

Question 6

Could a real reply get filed away by mistake?

Accepted Answer

It is built to avoid that. Anything with "Re:" or "Fwd:", anything in a mail thread, anything from a sender or company already in your HubSpot, every bounce and every out-of-office always goes through. If the filter is ever unsure, the email goes through too. And nothing is deleted — one click on "This is a real reply" puts any item back.

Question 7

What happens to newsletters and junk?

Accepted Answer

They go to the Other mail tab, not your review queue. They never cost AI credits, they are removed automatically after 30 days, and your weekly recap tells you how much was set aside.

Question 8

Does it write replies for me?

Accepted Answer

No. ReplyCircuit reads the reply and handles the HubSpot work it creates, but it does not write or send a response to the prospect. Any email you send stays entirely with you.

Question 9

How long does it take to connect?

Accepted Answer

About two minutes. Sign in to HubSpot, approve ReplyCircuit once on HubSpot's own screen, and you're connected. No API keys to copy and no developer needed.

Question 10

Do you need access to my inbox?

Accepted Answer

No, and we have no way to get it. Your workspace gets a private processing address; you either set it as the reply-to on your campaigns or add one forwarding rule. Only what arrives at that address is ever seen.

Question 11

Which HubSpot plan do I need?

Accepted Answer

Contact and company updates, notes, properties and tasks work on any HubSpot plan including free. Pausing or unenrolling from a sequence needs Sales Hub Professional or Enterprise, because sequences themselves are not available below that.

Question 12

What permissions does it ask for?

Accepted Answer

Required: read and write on contacts, companies and contact properties. Optional: read sequences, read and write deals, and communication preferences for opt-outs. We never ask to create or edit sequences, or to send email as you.

Question 13

Can I try it on a sandbox portal first?

Accepted Answer

Yes, and plenty of people do. Connect a sandbox during the trial, run some real replies through it, then reconnect to your live portal when you're satisfied.

Question 14

Can more than one person use it?

Accepted Answer

Yes. Invite your team into the workspace; each person sees the same review queue and audit log. Plans differ by processed-message volume and number of connected portals.

Question 15

Where does my data live?

Accepted Answer

Your CRM data stays in your HubSpot portal — that's where we write. We keep account details and an audit trail of each processed reply in our hosted database in the United States.

Question 16

Do you store my email content?

Accepted Answer

Reply content is processed transiently to decide what the message is. What we retain is the audit record: sender, subject, classification, the action taken and whether you approved it.

Question 17

Do you use my data to train AI?

Accepted Answer

No. Your replies and contacts are never used to train models for other customers, and nothing is sold or shared.

Question 18

How do I delete everything?

Accepted Answer

Disconnect HubSpot or delete the workspace and processing stops immediately. Email hello@replycircuit.com for a full export or deletion of your account data and we act within a few business days.

Question 19

Do I need a credit card for the trial?

Accepted Answer

No. Fourteen days, the full product, cancel anytime. There's no card on file, so there's nothing to cancel in a hurry.

Question 20

What happens at the end of the trial?

Accepted Answer

Nothing surprises you. Your workspace and settings stay put — pick a plan to keep processing, or export everything and walk away. No charge happens without you choosing a plan.

Question 21

What does it cost?

Accepted Answer

Starter $49, Growth $99, Pro $199 and Agency $399 per month. Plans differ by processed-message volume and connected portals. Top-up packs are available if you have a heavy month: +500 messages for $15, or +2,000 for $49.

Question 22

What counts as a processed message?

Accepted Answer

One reply forwarded to your processing address and classified. Duplicates of the same message don't count twice.

Question 23

Can I change or cancel my plan?

Accepted Answer

Yes, at any time and from inside the app. Payments are handled by Paddle as merchant of record, so invoices and tax handling come from them.

Everything people ask before they start

What it does

Setup and HubSpot

Data and security

Trial and billing

Ready to see it on your own replies?